Frequently asked questions
How long will it take for my order to arrive?
We aim to ship orders out within 2 business days. Depending on the shipping method you selected, and your destination address, orders can take 3-7 business days to reach you.
How can I check the status of my order?
You'll receive a confirmation email with a tracking link once your order has been shipped out.
How do I modify or cancel my order?
We do our best to ship orders out within 2 business days, which means we might not catch yours in time to modify or cancel it. If you'd like to modify or cancel an order, please contact us ASAP and we'll do our best. You can either email us or chat us at the bottom right corner of this window.
What's the return/refund policy?
Our products were manufactured with you in mind. We’re confident that you’ll love them, but if you’re unhappy for any reason, please reach out to us within 30 days of your purchase and we'll be able to assist with processing the return and a refund.
Our return/refund guarantee for our Eye Stick 2.0 extends an additional 30 days (60 total), given we recommend you use it 2x+ daily for 60 days to achieve the best results.